From raw audio to answers
AudQA turns every recorded call into quality scores, compliance results, and customer insight — automatically, in Arabic and English, entirely on your infrastructure.
How a call becomes insight
Ingest
API, webhooks, or SFTP/FTP fetch
Preprocess
Loudness profile, silence & dead-air detection
Transcribe
Speech-to-text with speaker diarization
Analyze
Scorecards, compliance, sentiment, topics
Report
Dashboards, alerts, scheduled reports
Powered by industry-leading, context-aware transcription and analysis
Industry-leading context-aware transcription
Noisy lines, overlapping speakers, dialect switches — AudQA's context-aware engine preprocesses audio, separates agent from customer, and transcribes with a deep understanding of how real conversations actually flow.
- Speaker diarization: know who said what
- Context-aware accuracy on Arabic dialects and Arabic-English code-switching
- Runs on your infrastructure — including fully air-gapped sites
Call transcript
Analysis completeAgent
0:00Good morning! How can I help you today?
Customer
0:06I'm calling about the financing offer I received.
Agent
0:11Happy to walk you through the full terms and costs.
Call analysis
Score every call against your scorecard
Bring your QA form into AudQA: weighted criteria, per-question evidence from the transcript, and compliance checklists where a critical miss fails the call automatically.
- Weighted quality scorecards with per-question scores and justification
- Compliance checklists with critical auto-fail items
- Consistent scoring across 100% of calls — no sampling bias
Compliance Checklist
- Identity verified before account details
- Total cost and profit margin disclosed
- Early-settlement terms explainedCRITICAL
- No commitment before credit review
Context-aware analysis of every customer
Because AudQA reads the whole conversation in context, it captures sentiment at the start and end of each call, churn-risk signals, first-contact resolution, and the topics driving your call volume — all extracted automatically.
- Sentiment analysis for customer and agent, start to finish
- Churn risk and escalation flags on every conversation
- Topic detection and call-intent distribution across your whole volume
- Deterministic metrics — talk-to-listen ratio, interruptions and dead air
Sentiment Breakdown
- Positive848
- Neutral537
- Negative125
Talk / listen
42 / 58
Interruptions
2
Dead air
4.1%
Churn risk
Low
Coach agents with evidence
Agent scorecards, leaderboards, and trends built from every call they handle — not the two calls a supervisor had time to review.
- Per-agent quality, sentiment, and handle-time scorecards
- Leaderboards and team comparisons
- Drill from a score to the exact moment in the transcript
Agent Leaderboard
- 1Omar J.934m 12s9496%312
- 2Talal Z.925m 02s9294%268
- 3Fahad M.904m 47s9092%241
- 4Reem D.883m 58s8991%203
Dashboards and reports your way
A drag-and-drop dashboard builder with AI-generated insights, plus a report builder with scheduled email delivery — so the right numbers reach the right people automatically.
- Drag-and-drop dashboard builder with AI insight summaries
- Report builder with filters, custom fields, and CSV export
- Scheduled reports delivered by email on your cadence
- CSAT surveys linked to call outcomes
Executive Overview
1,510 completed
North-Star Metrics
+4.3 vs last 7 days
Weighted composite: quality (60%) · sentiment (25%) · completion (15%)
Sentiment
62.6%
+12.6vs last 7 days
Compliance Adherence
91.1%
+2.4vs last 7 days
On target · Target: 90%
First Contact Resolution
71.4%
+1.8vs last 7 days
Sentiment Breakdown
- Positive848
- Neutral537
- Negative125
Enterprise platform underneath
Multi-tenant architecture with strict isolation, white-labeling, role-based access control, and full audit trails.
- Multi-tenant: run totally unrelated parts of the business — subsidiaries, departments, or brands — side by side in one deployment, each fully isolated from the others
- Per-tenant white-label branding for group and reseller deployments
- RBAC: admin, analyst, viewer, and API roles
- Full audit trail — every action, user, IP, and timestamp
Executive Overview
1,510 completed
North-Star Metrics
+4.3 vs last 7 days
Weighted composite: quality (60%) · sentiment (25%) · completion (15%)
Sentiment
62.6%
+12.6vs last 7 days
Compliance Adherence
91.1%
+2.4vs last 7 days
On target · Target: 90%
First Contact Resolution
71.4%
+1.8vs last 7 days
Sentiment Breakdown
- Positive848
- Neutral537
- Negative125
Ingestion that meets your recorder where it is
No telephony changes required.
API push
Send recordings directly via REST API
Signed webhooks
HMAC-verified notifications with audio URLs
Scheduled fetch
SFTP · FTP · SMB · HTTP connectors with dedup
Metadata mapping
Agent roster and filename metadata extraction
See your calls the way AudQA sees them
A live demo on real (or sample) calls — deployed the way you'd actually run it.