Content Moderator Advisor

The content moderator is mainly responsible to ensure that related content is placed in the right category and does not include any illegal items in alignment with the client’s requirements.

What is Required from you?

• Evaluate online content in conjunction with relevant policies and procedures.
• Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.
• Visually navigate and review images, videos, accounts, and text-based content through published policies, procedures, and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.
• Escalate violations of client policies using internal tools when needed.
• Maintain a high level of quality in each case.
• Achieve monthly KPI’s including productivity as part of daily workflow.

What Is the Qualification You Should Have?

• 0-2 years of relevant experience preferably in customer service/ call center.
• Bachelor’s degree in any related field.
• Basic to Intermediate English language (A2-B1).
• Basic knowledge in Microsoft office packages.
• Aware of customer service platforms and tools.